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Question No. 1

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

Answer: C

Question No. 2

Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

Answer: A, B

Question No. 3

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

Answer: B, D, F

Question No. 4

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

Answer: D

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