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Question No. 1
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
Question No. 2
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
A. No network VRU is configured for the routing client.
B. VRU PIM just got out of service.
C. Incorrect media file name.
D. Send to originator is not enabled.
E. Primary VRU peripheral gateway is out of service.
A, B Answer:
Question No. 3
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)
A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.
C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.
D. As an option, set the dial plan with 9191*.
E. As an option, set the dial plan with 9292*.
F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
B, D, F Answer:
Question No. 4
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
A. The system stops routing calls because it cannot function without a private network.
B. The private network data is rerouted automatically over the visible network.
C. Both call routers go active and attempt to split the system until the private network is restored.
D. The system continues to operate but with only one call router in simplex mode.
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